Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Clean Homes.

General Questions

Simply visit the “Quote” button to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

No, you're only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren't charged the full amount quoted.

Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies by default are provided at a rate of $0.03/sq ft up to 1000 sq ft. ($0.04 for move out cleans) However, if you don't want us to use our own supplies, we can happily use any product that you provide to us. Please note - we always use our own vacuum cleaners.

Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Our insurance does not allow residents to be in the house while we clean.  We do ask that someone is available to do a final walk through. 

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

By going hourly, we have eliminated the difference between a deep clean and a standard cleaning.  The more you need us to do the more it will cost, but because you choose what we clean, it can also be a cost savings and we can be in and out.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.

We try to send 2-3 cleaners so that we can get in, clean and get you back home to relax.  The number of cleaners is negotiable.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Pets are welcome in the house with the cleaner; however, we prefer that they are kennelled or put somewhere out of the cleaner’s way.